1. Overview
At IPTVSmarter-S.com, customer satisfaction is important to us. We understand that sometimes you may need assistance with our services or may request a refund under specific circumstances. This policy outlines when you may be eligible for a refund and how to request one.
2. Eligibility for Refunds
We provide refunds under the following conditions:
- Technical Issues: If you experience consistent technical issues that we cannot resolve, and these issues prevent you from using our service, you may be eligible for a refund.
- Service Activation Issues: If your subscription was not activated or delivered as promised, and we are unable to complete activation within a reasonable timeframe, a refund may be issued.
- Unauthorized Payment: If an unauthorized payment was made, please contact us immediately to resolve the issue.
3. Non-Refundable Situations
Refunds will not be issued under the following circumstances:
- Change of Mind: We do not offer refunds if you simply change your mind about subscribing.
- Violation of Terms: Refunds are not provided if your account has been terminated due to a violation of our Terms and Conditions.
- Partial Use of Service: We do not provide refunds for partial or pro-rata use of the service. Once a subscription is activated, the full term is considered active.
4. Refund Process
To request a refund, please follow these steps:
- Contact Support: Reach out to our customer support team via [Your Contact Information].
- Provide Details: Include your account information, a detailed description of the issue, and any relevant screenshots.
- Resolution Timeline: We will review and respond to your refund request within 5-7 business days.
5. Changes to This Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting to our website.
6. Contact Us
For questions regarding this Refund Policy, please contact us at [SUPPORT@iptvsmarter-s.com/].